Case Studies, Collaboration, Intranet 4.0

Case Study: Developing a Community Mindset

Europe’s most prominent event on enterprise communication and digital workplaces and the biggest of its kind, the Intra.NET Reloaded Berlin is a cross-functional and cross-industrial event that gathers over 350 decision makers and thought-leaders from Digital Workplace, Intranet, Collaboration and Knowledge management. In April 2019, these intranet and communication experts came together to learn about the latest successes in the field as well as discuss the most pressing challenges of the digital workplace that’s designed to make your employees work better.

On event day two, Ernesto Izquierdo, Project Manager for the Social Collaboration Network at the International Committee of Red Cross, spoke in about ‘Developing a community mindset at one of the world’s oldest international organizations’. Click on the video below to watch his presentation in full.

After this presentation you have learnt:

  • How they develop the community mindset, online and offline and created over 80 communities
  • How they now solve 45% questions in 2 hours
  • How they now use artificial and collective intelligence on a single network
  • How they set expectations that fit our workforce’s needs
  • How they develop new strategy with the communities

About Ernesto Izquierdo:
Ernesto was in charge of launching the Enterprise Social Network of the ICRC, in line with their Institutional Strategy and the needs of over 30 units from 6 departments. He created a social collaboration strategy at the institutional level, business units and individual levels with inputs from renowned experts in the area.

About the ICRC:
Established in 1863, the International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian help for people affected by conflict and armed violence and to promote the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. It takes action in response to emergencies and promotes respect for international humanitarian law and its implementation in national law. We work closely with National Red Cross and Red Crescent Societies and with their International Federation to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence.